Cookie & Privacy Policy

Your Privacy Matters

This Cookie & Privacy Policy explains how H & M Machine Inc (“we,” “our,” or “us”) collects, uses, and protects information when you visit www.hmmachineinc.com (the “Website”), request an estimate, submit a contact form, or otherwise communicate with our team. We operate as a local, family-owned machine shop in Greendale, Wisconsin, serving businesses across the Milwaukee area, Wisconsin, and the Midwest.

1) Information We Collect

We collect information that you voluntarily provide when you contact us through the Website, such as:

• Name, company name, and job title (if provided)
• Email address and phone number
• Project details, drawings, files (DXF, PDF, etc.), and messages you submit
• Any other information you choose to share with us

We may also collect limited technical information automatically to help the Website function and improve performance, including: browser type, device type, approximate location (city/region), pages visited, and general usage statistics.

2) How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests
• Provide quotes/estimates and communicate about your project
• Improve our Website experience, performance, and content
• Protect against spam, fraud, and security threats
• Maintain internal records and customer service communication

3) Cookies & Tracking Technologies

Cookies are small files stored on your device that help websites work properly and remember preferences. We may use cookies and similar technologies for site functionality, analytics, and performance monitoring. Some cookies are essential for basic features; others help us understand how visitors use the Website so we can improve it.

Types of Cookies We May Use

• Essential cookies — required for core site functions and security.
• Performance/analytics cookies — help measure traffic and improve pages.
• Preference cookies — remember settings like language or display preferences.

4) Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to delete cookies, block cookies, or receive a warning before a cookie is stored. Note that blocking certain cookies may affect how the Website functions.

5) Third-Party Services

We may use reputable third-party services (such as analytics tools) to help us understand Website performance and visitor behavior. These providers may use cookies or similar technologies to collect usage data. We do not sell your personal information. Any third-party processing is limited to the purpose of operating, improving, and securing our Website and communications.

6) Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in limited circumstances, such as:

• With service providers that help operate the Website or communications (under confidentiality obligations)
• If required by law, regulation, or legal process
• To protect our rights, safety, or property, and the rights of our visitors

7) Data Security

We take reasonable steps to protect the information you submit through our Website. However, no online system can be guaranteed 100% secure. If you prefer, you may also contact us by phone to discuss sensitive project details.

8) Data Retention

We keep contact form submissions and related messages only as long as necessary to respond to inquiries, provide estimates, complete work, maintain records, and meet legal or operational requirements.

9) Children’s Privacy

Our Website is intended for business and general audiences and is not directed to children under 13. We do not knowingly collect personal information from children.

10) Updates to This Policy

We may update this Cookie & Privacy Policy from time to time to reflect improvements to our Website or changes in legal requirements. Updates will be posted on this page with a revised “Last updated” date.

11) Contact Us

If you have any questions about this policy or how we handle information, please contact H & M Machine Inc.